Legal Notice

These general website user terms and conditions (hereafter the “GTC”) apply to the www.leroux.com website (hereafter the “Website”). If you visit and/or use the Website, you are considered to explicitly accept the following GTC without reserves. Should you not accept these GTC, please do not access the Website. These GTC must be satisfied by any party visiting and/or using the Website.

1 – LEGAL NOTICE

Website publisher:
This Website is published and proposed by LEROUX, company with capital of 5,251,466 euros, listed on the Registry of Trade and Companies of Douai under number 045 750 817, with its head office located 84 rue François Herbo, 59310 ORCHIES, France.

Production director:
Ghislain Lesaffre – Chief Executive Officer – LEROUX
V.A.T. number: FR 82045750817
Tel.: +33 (0)3 20 68 48 00
Email: serviceconso@leroux.fr

Website building:
Wokine, digital agency – www.wokine.com

2 – PURPOSE OF THE WEBSITE

LEROUX built this Website to provide information to visitors and users for personal use. The content and data provided may not be used for commercial purposes, including partially, whether encrypted or other, without the prior written consent of LEROUX.

3 – INTELLECTUAL PROPERTY RIGHTS FOR THE WEBSITE

The entire Website is protected by the applicable intellectual property laws. No content may be reproduced and/or represented, in part or in full, without the prior written consent of LEROUX.

All of the graphics, images, text, animated sequences, with or without audio content, logos, brands and product names shown on the Website are protected by intellectual property laws and are owned by LEROUX or third parties, as applicable, having authorised LEROUX to use these items on its Website. In this respect, no partial or full downloads, reproductions, representations, adaptations, translations and/or transformations, or transfers to another website or medium (paper, digital medium, film, etc.) are authorised without the explicit prior consent of LEROUX.

4 – LIABILITY

LEROUX cannot guarantee the permanent availability of the Website online without any errors.

LEROUX is exclusively required to provide the necessary resources for the existence and non-stop provision of the service. LEROUX cannot be held liable for any direct or indirect losses attributable to Website use, regardless of the grounds; more specifically, LEROUX cannot be held liable for any alteration or fraudulent access to data and/or accidental transmission due to viruses. In addition, LEROUX cannot be held liable for events attributable to an act of god, failures and technical problems affecting hardware, programs and software, or the Internet, which could potentially interrupt the service or lead to an outage.

5 – PERSONAL DATA AND RELATED PROCESSES

In general, you can access leroux.com without providing any of your personal data. In all events, you are not required to provide such data to LEROUX in any way.

Nonetheless, should you subscribe to our newsletter or request a specific action (downloading a discount voucher, or participating in a survey or competition), LEROUX may ask you to provide your contact details and indicate your consumer habits (hereafter your “Personal data”).

Personal data refers to any data “that can be used to identify the subject directly or indirectly, in any form”.

If you provide such data, you explicitly accept that LEROUX will process the former for the purposes described below, and those reiterated at the bottom of all forms. You are entitled to access, obtain, correct and oppose your personal data in LEROUX’s possession.

You can exercise your rights by writing to: LEROUX – Service Marketing – 84 rue François Herbo – 59310 ORCHIES, France, or by sending an email to serviceconso@leroux.fr

In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016 and the amended French Data Protection Act (Loi sur l’Informatique et les Libertés) of 6 January 1978, LEROUX hereby informs you of the following:

DATA CONTROLLER

The data controller is LEROUX, company with capital of 5,251,466 euros, listed on the Registry of Trade and Companies of Douai under number 045750817, with its head office located 84 rue François Herbo, 59310 ORCHIES, France.

Tel.: +33 (0)3 20 64 48 00
Email: serviceconso@leroux.fr

PURPOSES OF DATA PROCESSING

LEROUX may process the personal data of its users / customers:

(a) in order to provide you with information which you have requested, primarily: a newsletter, special offers, discount vouchers, information on your results in a competition; and/or

(b) in order to obtain information in view of improving our Website, products and services (primarily via cookies or online surveys); and/or

(c) in order to send you emails on LEROUX, primarily including special offers and product information, or any LEROUX news

BENEFICIARIES

Only LEROUX will receive your Personal Data.

Your personal data will never be transferred to third parties, either individually or combined with other data, excluding LEROUX subcontractors (more details on this topic can be found below). Neither LEROUX, nor any of its subcontractors, will sell the personal data of website users or visitors.

RETENTION PERIOD

LEROUX will exclusively retain your Personal Data for the period required for the intended purpose. This period:

is similar to the duration for which you have given your consent to the use of your personal data to LEROUX in order to receive offers / product information or any LEROUX news by email
cannot exceed 18 months for specific events (competitions, online surveys) under any circumstances, unless consent is provided
French Data Protection Laws

You hold the following rights with respect to your Personal Data, and may exercise them at any time by writing to the postal address given under point 1 or by contacting us using the contact form available here: https://www.leroux.com/contact/.

DATA TRANSFER AND ACCESS RIGHTS

You are entitled to access your Personal Data.

However, based on the security and privacy policies applicable to the processing of personal data, to which LEROUX is subject, you are hereby informed that your request will only be processed after you have proved your identity, primarily by submitting a scanned copy of your current proof of identity (when sending a request using our online form) or a signed photocopy of your current proof of identity (when sending a request in writing).

LEROUX hereby informs you that it is entitled to oppose any clearly unreasonable requests (too frequent, repetitive or systematic requests) when applicable.

We have provided a model letter prepared by the French Data Protection Board (CNIL – Commission Nationale de l’Informatique et des Libertés) to help you access your Personal Data, particularly if you intend to request access by writing to the postal address given under point 1. Access the letter  by clicking on the following link.

DATA OPPOSITION AND CORRECTION RIGHTS

According to your legal data opposition and correction rights, you are entitled to request the correction, freezing, updating or deletion of your personal data if the latter is found to be inaccurate, incorrect, incomplete or obsolete.

You can also define both general and specific directives on how your Personal Data should be processed after your death. If necessary, heirs may require the consideration of the death of their member of family and/or make the necessary updates.

We have provided a model letter prepared by the French Data Protection Board (CNIL) to help you exercise correction rights, either on your own behalf or that of a deceased member of family, by writing to the postal address given under point 1. Access the letter  by clicking on the following link.

You are only entitled to oppose the processing of Personal Data in one of the following two circumstances:

If you are legitimately exercising rights, or

If the rights are exercised in order to prevent the data obtained from being used for marketing purposes.

We have provided a model letter prepared by the French Data Protection Board (CNIL) to help you oppose the use of your Personal Data, particularly if you intend to exercise your right by writing to the postal address given under point 1. Access the letter  by clicking on the following link.

RESPONSE TIMES

LEROUX will comply with your access, correction or opposition request or any other additional request for information within a reasonable period and within 1 month of receiving your request in all events.

Authorised service providers and transfers to non-EU third parties.

LEROUX indicates that it uses the services of authorised service providers to simplify the collection and processing of your data. Its service providers are located in the European Union and are beneficiaries of the data collected via the various online forms on the Website.

LEROUX checks that its service providers offer suitable guarantees and comply with strict data protection, usage and privacy policies prior to concluding a contract.

SUBMITTING A MOTION TO THE COMPETENT AUTHORITY

If you consider that LEROUX has failed to comply with its obligations with respect to your Personal Data, you can submit a motion or request to the competent authority. The French Data Protection Board (CNIL) is the competent authority in France and you can submit a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.

6 – COOKIES

“Cookies” are small files placed on the hard disk of the Website user/visitor by the Website manager, which are subsequently used by the manager to identify and record the user when they log in to the Website.

LEROUX may use cookies in order to collect data when the visitor or user spends time on the Website. These cookies will then inform LEROUX which parts of the Website attract the interest of the visitor/user in question. LEROUX can then more precisely identify their centres of interest and display information to meet their needs. In addition, thanks to these cookies, Website visitors / users are not required to repeatedly provide the same information whenever they visit the Website. Website visitors / users can detect the existence of these cookies at any time and delete them if preferred.

Website visitors / users can use their browser settings to reject cookies or receive a warning when a cookie is placed on their computer. Website visitors / users can click on their browser’s “Help” menu for information on how to adjust their cookie preferences. If all cookies are deactivated, they may not be able to use all of the Website features.

7 – HYPERLINKS

The Website may include hyperlinks to other websites. LEROUX suggests that, if a Website visitor / user opens one of these websites, they should read the associated policies, particularly in terms of personal data protection. LEROUX provides no guarantees with respect to any other website accessed by Website visitors / users via the Website and cannot be held liable for the content, performance of or access to such websites or the policies or practices of other firms under any circumstances.

LEROUX must provide its prior consent to any new link to its Website.

8 – MODIFICATIONS TO LEGAL NOTICE

LEROUX reserves the right to change, modify, add or delete all or part of this legal notice at any time, subject to its discretion alone. Website visitors and/or users are responsible for checking legal notice on a regular basis. Website visitors / users acknowledge and accept that simply accessing or using the Website after the date on which the legal notice is modified implies the explicit acceptance of the new legal notice, without reservations, as published on the Website.

9 – APPLICABLE LAW

The Website is subject to French law. All Website content, deals and services are subject to the applicable French regulations. Any disputes or claims relating to the interpretation or other aspects of this Website will be settled by French courts.

Should any provision of this legal notice be found or declared null in application of a law, regulation or final and applicable court decision, all other provisions will continue to apply.

 

2. General terms and conditions of sale
1 – Scope of application
These General Terms and Conditions of Sale (hereinafter the ‘GTCS’) apply to
the sale of products between SAS CHICORÉE LEROUX (hereinafter referred to as ‘Chicorée Leroux’), a simplified joint stock company with a single shareholder with share capital of
Chicorée Leroux”), a Société par Actions Simplifiée (simplified joint stock company) with a single shareholder and share capital of
5,251,466, registered in the Douai Trade and Companies Register under no. 045 750
817, having its registered office at 84, rue François Herbo, 59310 Orchies, France.
FR82045750817and any non-professional customer making a purchase for personal purposes (hereinafter the ‘Customer’).
personal purposes (hereinafter the ‘Customer’) on the Chicorée Leroux merchant website
Leroux merchant website accessible at the following address: https://www.leroux.com/produits (hereinafter
hereinafter referred to as the ‘Site’).
Chicorée Leroux and the Customer are collectively referred to as the ‘Parties’.
Chicorée Leroux specialises in the processing of tea and coffee (hereinafter referred to as the ‘Products’).
coffee (hereinafter referred to as the ‘Products’).
The Customer declares that he/she is of legal age or has parental authorisation and that he/she
have the legal capacity to enter into a contract enabling them to place an
order on the Site.

The Customer declares that he/she has read and accepted the GTCS and the
Terms and Conditions of Use of the Site, which are accessible on the Site.
The GTC are applicable to all our Products.
Chicorée Leroux reserves the sale of Products on the Site to Customers located in
France, Corsica and countries within the European Union.
It is not possible to make purchases where the weight of all the Products in the order exceeds
Products in the order weigh more than 15kg. Chicorée Leroux also reserves
the right to limit the quantity of units purchased per product. The
Customers wishing to make purchases weighing more than 15kg or more than the quantity
the quantity limit set by Chicorée Leroux should contact the sales department
the sales department at https://www.leroux.com/contact/ or by telephone on
telephone on 03 20 64 48 00 or via the e-mail address sales@leroux.fr.
Chicorée Leroux reserves the right to limit the quantity of units purchased per
product.

 

Any order for Products on the Site implies that the Customer has read and expressly
and expressly accepted the Terms and Conditions of Sale by ticking the ‘I have
the box ‘I have read and accept the general terms and conditions of sale’ reserved for this
of sale’ reserved for this purpose.
The Parties agree that their relationship is governed by the GTCS. These GCS
may be amended from time to time. It is therefore understood that the GTCS
applicable are those in force on the Site on the day the order is placed.
order is placed.

Any order implies acceptance of the GTCS in force at the time the
date the order is placed.
2 – Login and customer account
When you place your first order, you choose and enter an e-mail address and, if you wish to create an account, a password.
address and, if you wish to create an account, a password. A check
of the identifier is then carried out by the system. This password,
strictly confidential, will be requested for each transaction with this
account.
If you lose or forget your password, you can click on a ‘forgotten password’ link and enter your e-mail address.
forgotten password’ link and enter your e-mail address. You will receive an e-
e-mail with a link to reset a new password once your e-mail address has been
e-mail address is recognised.
3 – Product offers
Product offers are valid for as long as they are visible on the Site, except in the case of special operations.
Site, except for special operations for which the validity period is specified on the Site.
The Customer is invited to consult the availability of Products on the information page
of each Product.
Chicorée Leroux reserves the right to stop selling any Product without prior notice.
Product without prior notice.
All information on the products available for sale on the
www.leroux.com website is available on the product page. The Customer may
weight, ingredients, nutritional values, method of preservation and preparation of the product.
and preparation of the product.

4 – Prices
The prices displayed on the Site are indicated in euros and include all taxes,
applicable in Metropolitan France, Corsica and in countries located in the
the European Union. The prices of products and delivery are therefore firm at the time the order is placed.
at the time the order is placed but may be subject to change
at a later date.
VAT is applied at the rate in force on the day the order is placed.
the order is placed. The prices of the products displayed on the Site do not include delivery costs
prices of other optional services such as, for example, the personalisation of certain
customisation of certain Products, expressly subscribed to by the Customer and
which remain at the Customer’s expense.

 

These will be brought to the Customer’s attention on the summary screen
before final validation of the order and before any payment.
5 – Orders
Any Customer wishing to purchase one or more Products offered for sale on the
the Site places an online order for the Product or Products they have
selected (hereinafter referred to as the ‘Order’) and for which they will have
all pre-contractual information.
Validation of the Order placed by the Customer on the Web Site is subject to
the process described below:

5.1 – Product selection
On the Site, the Customer, having read all the pre-contractual, technical and commercial
pre-contractual, technical and commercial information, selects,
the identification and quantity of the Products that are the subject of the Order.
are added to their virtual shopping basket (hereinafter referred to as the ‘Basket’).
The Customer is free to modify the Basket, delete a Product initially selected
selected, modify the quantities ordered or add a Product
within the maximum quantities per Product set by Chicorée Leroux
and the maximum weight of the order set by Chicorée Leroux.
5.2 – Product confirmation and order validation
Once the Customer has completed their selection, they confirm the composition of their Basket.
The Customer also selects the delivery method of their choice, as well as the cost of delivery, which is calculated by Chicorée Leroux.
which is calculated by Chicorée Leroux before any order is placed and before any
order and before any payment.
The Customer checks the summary of the Order offered by
Chicorée Leroux.

5.3 – Acknowledgement of receipt of the order
Chicorée Leroux undertakes to acknowledge receipt of the Order by sending an
e-mail to the e-mail address provided by the Customer when placing the
Order or when registering on the Site.
For orders placed via the www.leroux.com website, the order
is accepted by Chicorée Leroux as soon as the Customer has received the e-mail
e-mail confirming the order. The
Customer checks the completeness and accuracy of the information he/she provides when
the Order, particularly the delivery address. Chicorée Leroux cannot
be held responsible for any typing errors and the consequences thereof.
consequences thereof.
Any costs incurred for the reshipment of the Order will remain at the Customer’s expense.
the Customer.
For orders placed by sending a cheque to the postal address of
Chicorée Leroux, the order is accepted by Chicorée Leroux once
Chicorée Leroux has received the cheque and has processed the order. The
and Chicorée Leroux check the completeness and conformity of the information

information provided at the time of the Order, in particular the delivery address
delivery address by telephone, e-mail or post.

The Client is fully aware that Chicorée Leroux may proceed to
analysis of past Sales Orders. In the event of a previous dispute
with the Customer, Chicorée Leroux reserves the right to refuse it.
Furthermore, Chicorée Leroux accepts no responsibility in the event of
misappropriation or fraudulent use of any means of payment whatsoever
which has not been detected by this verification procedure.
The confirmation of the Order sent to the Customer by Chicorée Leroux will be
be archived by Chicorée Leroux and considered as proof of the sale and, in particular
date, price, Products and quantities.
The Order is automatically archived by Chicorée Leroux and the Customer
may access it on written request.
In the absence of proof to the contrary, the data recorded by Chicorée Leroux constitutes
proof of all transactions between the Customer and Chicorée Leroux.
Leroux.

6 – Purchase Voucher

The use of a promotional code is also subject to prior acceptance of the General Terms and Conditions of Sale, which are accessible.

To use your promotional code, simply enter the code in the “Promo Code” section on the order confirmation page during your new purchase. You must click the “Apply Promo Code” button for the voucher to be applied. The discount will automatically be deducted from the total price of your order.

Unless otherwise stated in a specific promotional code, promotional codes are non-refundable, non-cumulative, non-divisible, and can only be used with a credit card payment method.

Promotional codes cannot, under any circumstances, be converted into a refundable or payable amount to the Customer.

Promotional codes available on the Website can be obtained through various commercial operations organized by Chicorée Leroux.

Terms of Use:

• Promotional codes are valid until the expiration date announced by Chicorée Leroux.
• The promotional code is indivisible and can only be used for a single online purchase.
• Promotional codes are valid on the Website for the products specified during the promotional campaign.
• Promotional codes can be used on PC, mobile, and tablet.

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7 – Payment Terms

Chicorée Leroux accepts instant online payments by credit card (Carte Bleue, Mastercard, Visa) as well as Apple Pay and Google Pay.

Payment by check is also accepted, provided that the Customer has made a request via customer service by email or phone. In this case, the payment is considered final once the check has been processed by Chicorée Leroux.

The Customer expressly declares that they have all necessary authorizations to use the credit card for payment of the Order.

To use Apple Pay, the Customer must have an account with Apple, and Apple’s terms of use will apply in addition to the General Terms and Conditions of Sale.

To use Google Pay, the Customer must have an account with Google, and Google’s terms of use will apply in addition to the General Terms and Conditions of Sale.

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8 – Shipping and Delivery

Orders are processed by Chicorée Leroux’s marketing department as quickly as possible upon the Customer’s order confirmation.

Delivery times depend on the shipping method chosen by the Customer and will not exceed thirty (30) calendar days, except in cases of temporary product unavailability.

Chicorée Leroux offers different delivery methods for Orders, based on the Customer’s choice:

Colissimo Home Delivery

Zone	Rates
France	€5.99

Colissimo Pickup Point Delivery

Zone	Rates
France	€4.99
Belgium, Luxembourg, Netherlands, Germany	0 to 5kg: €12 // 5.1 to 10kg: €17
Spain, Italy, Portugal	0 to 5kg: €15 // 5.1 to 10kg: €20

Mondial Relay Pickup Point Delivery

Zone	Rates
France	€3.99
Belgium, Luxembourg, Netherlands, Germany	0 to 5kg: €9 // 5.1 to 10kg: €13
Spain, Portugal	0 to 5kg: €10 // 5.1 to 10kg: €14

Direct Pickup at the Chicorée Leroux Factory

For Colissimo Home Deliveries:

If the package fits into the recipient’s mailbox, it will be delivered directly. Otherwise, a delivery notice will be left, indicating the pickup location.

If there is no mailbox or if access to it is restricted at the given delivery address, the package will be redirected to a pickup point and considered delivered. The carrier will not contact the recipient. If you are not the recipient, you are responsible for informing them that a package is available for pickup at the designated location.

If the recipient does not claim the package within the specified timeframe or if it is returned to Chicorée Leroux, the delivery will be considered completed, and no refund or reshipment to another address will be made.

A new delivery can be arranged, provided that the Customer covers the additional shipping costs.

If the delivery address corresponds to a public institution (e.g., hospital) or a private facility (e.g., company, clinic, retirement home) where the package cannot be handed directly to the recipient, the delivery will be considered completed once the package is handed over to the reception desk or the designated receiving service.

If the package is marked as delivered but the Customer has not received it, they should:

• Verify the delivery address in the order confirmation email.
• Check for a delivery notice in their mailbox or near their door.
• Look around and inquire with neighbors, building staff, or a concierge.

If the package is marked as delivered but has not been received, the Customer should:

• Contact Colissimo via their online contact form: https://aide.laposte.fr/contact/colissimo.
• If the issue persists, contact our customer service at: https://www.leroux.com/contact, providing the order reference. The Customer has up to 30 days after the indicated delivery date to reach out.

For Pickup Point Deliveries via Colissimo or Mondial Relay:

The order is delivered to the pickup point chosen by the Customer. If the recipient does not collect it within the given timeframe or if the package is returned to Chicorée Leroux, the delivery will be considered completed, and no refund or reshipment to another address will be made.

A new delivery can be arranged if the Customer covers the shipping costs.

If the package is marked as delivered but is unavailable at the pickup point:

• Verify the delivery address in the order confirmation email.
• Contact Colissimo via their online form: https://aide.laposte.fr/contact/colissimo or Mondial Relay via their online form: https://www.mondialrelay.fr/contact-clients-particuliers/.
• If the issue is unresolved, contact our customer service at: https://www.leroux.com/contact, providing the order reference. The Customer has up to 30 days after the indicated delivery date to reach out.

Order Tracking:

At all times, the Customer can track their order using the tracking number and carrier link provided at the time of shipment.

Upon Receiving the Package:

The Customer must inspect the package and its contents. Any anomaly must be reported in writing to Chicorée Leroux:

• By email: serviceconso@leroux.fr
• By post: 84 rue François Herbo, 59310 Orchies, France

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For Factory Pickup at Chicorée Leroux:

The order is prepared at Chicorée Leroux. Once ready, the Customer will receive an email notification stating that the order can be picked up at:
📍 84 rue François Herbo, 59310 Orchies, France

⏳ Pickup Hours:

• Monday to Friday:
  • 09:00 AM – 12:00 PM
  • 02:00 PM – 05:00 PM
• The exact pickup time is provided in the confirmation email.

If the Customer has chosen to customize a product box, the delivery period will only begin once Chicorée Leroux has completed the customization.